Driving Impact with Expert Project & PMO Management


Accomplished Project and Portfolio Director with over 13 years of experience driving multi-regional projects, strategic initiatives, and high-performance teams. Proven track record in achieving cost reductions, aligning IT and business strategies, and delivering complex cloud and IT programs.

✓ Project management

✓ portfolio management

✓ project management office (PMO)

KEY ACHIEVEMENTS

Project Portfolio Success

Successfully completed a portfolio of 36 projects throughout 2022 till 2025 with 96% budget, showcasing my ability to drive project success in challenging environments.

IBM Awards

Awarded multiple honours including Best of IBM and Eminence Awards across several years, recognising my impact and excellence in project management.

Cost Reductions Achieved

Achieved significant cost reductions in technology operations, demonstrating my strategic capabilities in budget management and operational efficiency.

EXPERIENCES

Section Head ICT Planning & Strategy

IT PMO (SECTION HEAD)

PRefChem, Malaysia.

11/2022 -Present 

PRefChem is a joint venture between Aramco and Petronas, the largest refinery complex in Malaysia

  • Spearheaded the management of a diverse IT portfolio encompassing over 64 projects and contracts.
  • Increased project delivery efficiency by 30% through the implementation of a robust Project Management Framework.
  • Managed a $148 million budget overseeing IT finance and budgeting processes.
  • Executed an end to end IT Service management tool (ITSM)in 8 months.
  • Achieved 95% user adoption of new technologies by directing the change and adoption management team.
  • Collaborated with senior management to develop ICT independence strategies impacting 2200+employees.
  • Recruited a team of 12 high-performing Project Managers boosting project success rate by 20%.
  • Executed ICT transformation initiative, resulting in $5 mil. Operational cost savings

Senior Program Manager

GBG Plc. , Malaysia.

09/2021 – 10/2022 
GBG PLC specializes in helping businesses with Identity Verification, Fraud Prevention, and Compliance

  • Delivered the Next Gen. Financial Crime Studio platform projected to increase the company’s revenue by 20%, and save the clients 3 million annually in compliance costs.
  • Cloud-native platform with comprehensive capabilities spanning client onboarding, risk assessment, decision-making, transaction monitoring, KYC, AML, and advanced Deep Learning & ML functionalities.
  • Managed 9 C-level stakeholders across APAC and EMEA, directing all program facets.
  • Successfully delivered three releases and reduced technology costs by 54%.
  • Orchestrated the migration of 6 legacy applications to Cloud Native solutions improving operational efficiency.

Program Manager Strategic Initiatives

IBM , Singapore.

07/2019 – 09/2021 
IBM is a global technology and consulting company

  • Led global transformation and reskilling initiatives for 72,000 IBM employees, surpassing targets by 157%.
  • Directed a USD 17.9 million budget and transitioned more than 10 thousands practitioners to high-growth skill areas, aligning workforce capabilities with industry trends.

Manager Account Management

IBM , Malaysia.

04/2019 – 07/2019 
IBM is a global technology and consulting company

  • Directed 14 High-Profile Service Delivery Managers, enhancing team performance by 25% in IBM Cloud.
  • Implemented an end-to-end service management system improving Net Promoter Score (NPS)by 15%.
  • Achievements :
    • 1. NPS 10 Clients (3 out of 5).
    • 2. Engaged Manager –Engagement Index of 95% in 2018
    • 3. Top Performer (IBM Top Talent Program)
    • 4. Agile Champion & Audit Focal for Cloud Unit, IBM CIC.

Manager Project Management

IBM , Malaysia.

02/2017 – 07/2019 
IBM is a global technology and consulting company

  • Facilitated onboarding of 100 clients on major cloud platforms.
  • Implemented Agile transformation for 23 project teams members.
  • Oversaw a global onboarding squad with 23 team members across 6 countries and 3 regions.
  • Achievements:
    • 1. Increased IBM revenue with 12 to 14 USD billion annually.
    • 2. Increased team productivity by 20% by spearheading agile transformation.

Project Manager (Team Lead)

IBM , Malaysia.

03/2014 – 02/2017 
IBM is a global technology and consulting company

  • Managed Onboarding more than 100 clients to IBM Cloud.
  • Led more than 100 PaaS, IaaS, VPN, and MPLS projects, contributing to more than $50 million in new revenue.
  • Successfully led more than 50 global clients to adoption of IBM Cloud.
  • Successfully managed the onboarding of 18 new Project Managers, enhancing project execution capabilities.

Delivery Project Executive

IBM , Malaysia.

02/2013 – 03/2014 
IBM is a global technology and consulting company

  • Managed provisioning of IaaS globally and led Sev.1 and Sev2 incidents.

Research Analyst

Thomson Reuters , Malaysia.

09/2012 – 02/2013 
Thomson Reuters provides news and information for professional markets

  • Improved client acquisition by 15%.
  • Conducted detailed analysis of 200+corporate and individual data sets for strategic insights.